In this guide you will be presented to some concepts necessary to understand how click2sync works and how it handles the different actions, tasks, or states in which your data can be managed between platforms according to your needs.



Most of the processes that run in click2sync, run asynchronously and you see progress reported on the click2sync panel. The amount of time it takes for a job to complete, depends on the complexity of the automated task as well as the quantity of information that is being processed, readed, transformed, or uploaded. Information like PRODUCTS or ORDERS


A connection represents the platform that you want to connect with other one and that normally stores in some way or structure the catalog of PRODUCTS or SALES ORDERS you want to upload on click2sync for easy data management.

Connection is the graphical representation on the panel of the state and configuration of the interface/connectivity with a platform you connected.

Platform / App / Channel / Marketplace / Marketplace Account / ERP / Shopping Cart / DB / Dropshipping Service / Ad Account / E-commerce Site

It can cause sometimes confusion to use all this different terms to reffer to the same thing. Depending on what you are connecting inside click2sync you can think about all this as PLATFORM connected to your Click2Sync Account.


Product is a complex entity of information that stores information about a product. A product sometimes can be called on some platforms a listing, publication, offering, catalog item, material, sku object, merch, shopping item, etc. Is something you sell on a digital platform, either a physical object, bundle, wholesale offer, digital good, or service.

In Click2Sync there is a standard universal structure that can store any of this interpretations of information, and we call it simply a "product".

A product record stores price, stock availability, images, titles, descriptions, mpns, barcodes, models, brands, skus, variant configurations, colors, sizes, flyer info, urls, and specific/special information of some platforms like categories, publishing status, classifications, etc.

Sales Orders

A Sales Order is also a complex entity of information that stores and abstracts several pieces of information that revolve around a sale. A sales order sometimes can be called on some platforms an order, sale, sales transaction, sales document, transaction document, etc. It represents the event of a sale transaction you had on a platform.

In Click2Sync there is a standard universal structure that can store any of this interpretations of information, and we call it simply a "sales order".

A sales order record stores order lines, statuses, transaction dates, shipment info, shipping labels, tracking numbers, shipping addresses, invoice info, buyer info, totals, feedback, ratings, messages, etc.

Record multidimensionality (Products or Sales Orders)

Records on Click2Sync are multi-dimensional. This means they can have 0 to N equivalences each one connected to one connection. Multiple equivalences can be connected to the same connection but one equivalence cannot be connected to multiple connections at the same time.

As a record on click2sync is multi-dimensional, you can think of it as a group of representations or instances of the information that coexist in different platforms at the same time in different ways but referring to the same logical thing.